Refund policy
We want every packet you buy from us to grow. Our family has stood behind its seeds since 1932, and this policy explains, in plain words, exactly what we will do if something goes wrong with your order.
Our Germination Guarantee
Every seed packet we sell is germination-tested in Lahore before it ships. If your seeds fail to germinate when sown within their season and according to the sowing guidance on the packet and our growing guides, tell us within 60 days of delivery and we will send you a free replacement packet, delivered at our cost. Just send us a photo of your sowing tray or bed on WhatsApp at +92-333-6427336 with your order number.
The guarantee covers germination, seeds sprouting, when sown in the right season and conditions. It does not cover plant care after sprouting, or seeds sown far outside their season (for example, winter vegetables sown in June).
Wrong, damaged or missing items
If your parcel arrives with the wrong item, a damaged item, or something missing, message us within 7 days of delivery with a photo of the parcel and its contents. We will send the correct or missing item free of charge. You do not need to courier anything back to us.
Returns on tools, accessories and fertilizers
Non-seed items can be returned within 7 days of delivery if unused and in their original packaging. Once we receive the item, your refund is processed within 5–7 working days. Return courier charges are the customer's responsibility unless the return is due to our error, in which case we cover them.
Seed packets
For quality-control reasons we cannot accept returns of seed packets once they have left our care, every packet we ship out is from a sealed, tested lot, and we cannot restock seed that has travelled. The Germination Guarantee above is our promise in place of returns.
How refunds are paid
Approved refunds are sent within 5–7 working days: to your original payment method for prepaid orders, or by bank transfer, JazzCash or EasyPaisa for cash-on-delivery orders, whichever you prefer.
Order cancellations
You can cancel any order free of charge before it has been dispatched, just message us. Once a parcel is with the courier, please receive it and then use this policy for any issue.
How to make a claim
WhatsApp us at +92-333-6427336 or email support@thegardenpk.com with your order number and a photo. A real person from our Lahore shop replies, usually the same day.